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After-Sales Service

1. Goods Exchange

Customer is requested to inspect the goods immediately upon receipt for any deficiencies and/or external damages or whether all accessories are delivered. In the event of any physical damage to our products upon delivery, please return the goods intact to the courier.

Winkler guarantees the exchange of product with manufacturing defect within 10 days of purchase. You can exchange it with a product of the same model number or if the same model is out of stock, you may exchange with another product of the same range and same price. Re-delivery will be arranged and no delivery cost will be charged.

Please contact our Customer Service Department for any exchange arrangement.

*Your product exchange request will NOT be entertained under any of the following conditions:

-           Exchange request is made more than 10 days after the date of receipt;

-           The product was not purchased at Winkler e-Shop (

-           The exchange of return product does not have the original packing, accessories, user guide and incomplete warranty card.

-           The exchange product has been damaged, scratched or shows any trace of water damage.

-           Product that has undergone any repair.

-           All free gift items must be surrendered with the returned products. Otherwise the gift item will be charged in full value.

-           Official purchase invoice is missing.

-           Request based on personal preference only.

-           Product is damaged due to improper usage/operation.

-           Winkler reserves the right of final decision.


2. No refund and return of product

All items sold are non-refundable and non-returnable after the completion of payment procedures. Customers must verify all the information, including product model, specification and price carefully before placing order. Should you need any assistance on more product information, you can contact us at (852) 2967 8438 or email to


3. Dispute

I.           If there is any inconsistency or conflict between English and Chinese version of this disclaimer, the Chinese version shall prevail.

II.         In case of dispute, Winkler Far East Limited reserves the rights to a final decision without any prior notice.